Terms of Use

This website is operated by Delyth Johnson, Nutrition & Wellbeing Therapist. Throughout the site, the terms “I” and “my” refer to Delyth Johnson, Nutrition & Wellbeing Therapist.

When placing an order from this website you’re agreeing to our Terms and Conditions. So please read them carefully before placing an order.

Business Address:

15A Plantation Avenue
Arnside
Cumbria
LA5 0HT


If you have any questions or problems relating to the website please email me: delyth@delythjohnson.co.uk. I always aim to get back to any queries within 3 working days but usually a lot sooner!
 

MY PRODUCTS
Wellbeing Packages are available in two options: Let’s Go (2 months) and Be Sure (4 months) focusing on five different themes: energy, glow, balance, calm and focus. Even though these are packages, they are individualised to the clients needs and how the session evolve. There is also a Nutrition MOT, focusing just on food to get the basics right. Metabolic Balance is a weight management programme.
Sessions are on skype or other digital medium.
 

ORDERING
My order process allows you to check and amend any errors before submitting your order to me. Please take the time to read and check your order at each page of the order process.

When your payment is complete, you will receive an email confirming your order and I also receive notification of your order.

A second e-mail will confirm that the Product have been dispatched.

If I believe you have failed to act in accordance with these Terms and Conditions, I reserve the right to cancel or suspend your order. A failure on your part includes not paying for ordered products and fraudulent use of my website and/or sales. I also reserve the right at my discretion to bar certain email addresses and telephone numbers from accessing my website to place orders. I won’t accept orders from customers who I’ve barred, cancelled or suspended without prior consent.


PAYMENT INFORMATION
I accept PayPal.
 

DELIVERY
Response to orders placed by 12pm will receive a response via email on the same day. After this time orders will be sent the following day although you could receive information the same day depending on other client and work commitments.

Delivery of an order shall be completed when I email you with your welcome email and forms to complete.
 

CONTACTING ME
You can call me on Monday to Friday 9.30am to 6pm on 07525 715008. Outside of the hours please leave us a detailed message along with your contact details including an email address, or alternatively, email delyth@delythjohnson.co.uk with your comments, problems or questions. I commit to get back to you within 3 working days.


PRICES
The prices on my UK website are in Pound Sterling. The price you see on the website is the price you will be charged. The associated delivery charges will be clearly shown on my website before you place your order.

Prices may change from time to time, but such changes will not affect any order you have already placed, unless, despite my reasonable efforts, some of the products on my website are incorrectly priced. If I discover an error in the price of the products, you have ordered I will contact you to inform you of this error and I will give you the option of continuing to purchase the product at the correct price or cancelling your order. I will not process your order until I have your instructions. If I am unable to contact you using the contact details you provided during the order process, I will treat the order as cancelled and notify you in writing.


VAT
Wellbeing Packages are zero rated for VAT.


CANCELLING ORDERS AND RETURNS
If you change your mind before we begin our sessions, you have the right to choose between a refund, exchange or a credit note. Please contact me within 14 days of purchase via email: delyth@delythjohnson.co.uk or call me on 07525 715008.  Provided that you have contacted me within this 14-day period and we have not begun working together, I will happily organise a refund. There will be a £10 admin fee to cover Paypal charges.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


INTELLECTUAL PROPERTY
You acknowledge that all texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on this website are owned by me or their respective owners and are protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.


POSTING POLICY
The following provisions apply to any comments, statements, blogs, feedback or interactions that you wish to post and are posted ( “Posts”) on this website and Delyth Johnson social media accounts:

(a) I reserve the right without notice or explanation to:

1.    not allow the posting of any specific Post; and

2.    edit any specific Post; or

3.    remove any Post

(b) Personal abuse, foul language, inappropriate subject matter or discriminatory remarks of any nature will not be tolerated;

(c) You agree to indemnify us on demand for any loss or costs of whatever nature suffered by Delyth Johnson whether direct or consequential as a result of any post by you.


OUR LIABILITY TO YOU

If I fail to comply with these terms and conditions, I am responsible for loss or damage you suffer that is a foreseeable result of my breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of my breach or if it was contemplated by you and me at the time we entered into this contract.

I only supply the Product and Services for private use. You agree not to use the product and service for any commercial, business or resale purposes, and I have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

I do not in any way exclude or limit my liability for:

(a) death or personal injury caused by my negligence;

(b) fraud or fraudulent misrepresentation;

(c) where you are a UK customer, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) where you are a UK customer, any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);

(e) where you are a UK customer, defective products under the Consumer Protection Act 1987; and

(f) anything that cannot be excluded under the applicable law of the country in which our products are delivered to you in accordance with a particular order.


INAPPROPRIATE POSTS
Only fair, factual and accurate comments and statements are posted on this site. If you feel a post on this site doesn’t meet these standards, please let me know.


AMENDMENTS
I have the right to amend these Terms and Conditions from time to time, effective as soon as they’re placed here.  By continuing to use this site you’re agreeing to be bound by the amended Terms and Conditions and every time you order products from me, the terms in force at the time of your order will apply to the agreement formed between you and me. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions. 


THE LAW
All purchases from me and transactions through this website are governed by and subject to the laws of England and Wales and you agree that the courts of England have exclusive jurisdiction.